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How play5 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open a play5 account, deposit via JazzCash, Easypaisa, or Raast, or reach out to support, we collect only what we need to keep your account working and secure.

Account Data ProtectionJazzCash & Easypaisa Wallet PrivacyClear Data Retention RulesYour Right to Access & Delete
play5 How play5 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply standard encryption across your account session and payment flows. Cookies keep your session active while you are logged in and remember basic preferences like language. We do not use cookies to build advertising profiles. If you clear your browser cookies, you will need to log in again — your account data on our side is not affected. You can request a full export of the data we hold on your account, or ask us to delete it, subject to any retention obligations under applicable law.

Encrypted Account Sessions

Your login session runs over encrypted connections. We use session tokens rather than storing passwords in plain text, and your OTP-based login adds a second layer of verification.

Cookie Use

We use functional cookies only — session management and preference storage. We do not place advertising or cross-site tracking cookies on your device without your consent.

Wallet Data Retention

JazzCash, Easypaisa, and Raast transaction records are retained for the period required to resolve disputes and meet legal obligations. After that period, records are deleted or anonymised.

Request Access or Deletion

Email us or use live chat to request a copy of your data or ask for it to be removed. We will confirm receipt and tell you how long the process will take.

CONTACT OUR TEAM

Reach Us About Your Privacy

If you want to review, update, or remove the personal data we hold, our support team handles privacy requests directly. You can reach us through any of the channels below, and we will respond within a reasonable timeframe. Availability depends on local law and eligible regions.

Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can locate your account quickly.
Live Chat Open the chat window inside your account dashboard. Our team can guide you through a data access or deletion request in real time during support hours.
Account Settings Some updates — like changing your contact number or reviewing your wallet details — can be handled directly inside your account settings without contacting support.

Your Privacy Questions, Answered

These are the questions we hear most often about how play5 handles personal data. If your question is not covered here, our support team is available via chat or email.

We collect your name, email or phone number, and the wallet identifier you use — such as your JazzCash mobile number or Raast ID. We do not collect more than is needed to run your account.

We do not sell your data. We share information only with payment processors like JazzCash, Easypaisa, and Raast to complete transactions, and only what those services need to process your payment.

Send a request via email or live chat with your registered mobile number. We will identify your account and provide a summary of the personal data we hold, subject to applicable law.

Yes. You can request deletion via email or live chat. We will remove your personal data except where retention is required to meet legal obligations or resolve open disputes.

Your JazzCash, Easypaisa, and Raast identifiers are stored in encrypted form. Only the team members who process transactions and handle account verification have access to payment records.

We retain transaction records for the period required under applicable law, then delete or anonymise them. Your login credentials and profile data are removed once the retention period expires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.